Man With A Van Waterloo Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Waterloo provides removal, transport, collection, delivery, and related assistance services to customers in the UK. By making a booking, you agree that these terms apply to the work we undertake for you, unless we have confirmed any variation in writing. These terms are intended to be clear, fair, and practical, and they should be read together with any written quotation, booking confirmation, or service notes issued for your job.
Throughout this document, references to “we”, “us”, and “our” mean the service provider trading as Man With A Van Waterloo. References to “you” and “your” mean the customer, client, or person placing the booking. These terms apply whether the service is booked for a home move, single-item transport, office move, furniture delivery, or another lawful transport service within the scope of our operations.
By using our man with a van service, you confirm that you are at least 18 years old, legally capable of entering into a contract, and authorised to arrange the collection, movement, delivery, disposal, or handling of the goods described in your booking. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that all instructions you provide are accurate and complete.
1. Booking Process
Bookings are usually accepted following an enquiry and the issue of a quotation or estimate. Any quotation is based on the information you provide at the time, including the size and number of items, access conditions, travel requirements, time constraints, and any special handling needs. If the information changes, we may revise the quotation or decline to carry out the job on the original terms.A booking becomes confirmed only when we have accepted it and, where required, received any deposit, advance payment, or written approval. Confirmation may be given by email, text message, online form acknowledgement, or another written method. The confirmed booking details form part of the contract and may include the date, expected times, service type, collection and delivery instructions, and any agreed limits on the work to be carried out.
You are responsible for ensuring that the booking details are accurate. This includes access information, parking arrangements, floor levels, lift availability, item descriptions, and any weight, size, fragility, or hazard concerns. If our team arrives and the service differs materially from what was described, we may adjust the price, amend the schedule, restrict the scope of work, or refuse the job if it cannot be completed safely or lawfully.
2. Service Scope and Customer Duties
Our Waterloo van service may include loading, unloading, carrying, transport, and limited assembly or placement assistance where agreed in advance. Unless expressly stated, we do not provide dismantling, specialist packing, storage, heavy-lifting engineering, crane use, or hazardous goods handling. The exact scope is determined by the booking and any written inclusions listed in your quotation or confirmation.
You must ensure that all items are properly prepared for transit unless we have agreed to pack them on your behalf. Fragile goods, loose parts, documents, valuables, cash, jewellery, medicines, and sentimental items should be kept with you or separately declared in writing. We are not responsible for losses arising from undisclosed items, unsuitable packaging, or the customer’s failure to give accurate instructions.
You also agree to provide safe access to the property, vehicle loading points, and delivery destination. This means arranging permissions, keys, codes, entry instructions, parking permissions, and any necessary notices. If access is delayed or restricted through no fault of our own, waiting time, re-routing, or abortive attendance charges may apply. We may suspend or terminate the service if access conditions make the work unsafe, unlawful, or unreasonably difficult.
3. Payments and Charges
All charges are payable in the currency stated in the quotation or invoice. Prices may be fixed, hourly, or based on a combination of factors such as labour, mileage, waiting time, parking, congestion, access difficulty, and the nature of the load. Unless otherwise agreed, charges do not include congestion charges, tolls, ferry costs, permits, parking penalties caused by customer instructions, or third-party fees required to complete the job.We may require a deposit or upfront payment to secure a booking. Any balance must be paid on or before completion of the job, unless credit terms have been agreed in writing. We accept payment by the methods we state at the time of booking. If a payment is declined, reversed, or not received, we may withhold delivery, retain goods where lawful, or charge reasonable recovery costs and interest on overdue sums to the extent permitted by law.
Unless expressly stated, quotations are valid for a limited period and may be revised if there are changes to fuel costs, labour requirements, schedule, access conditions, or the information originally supplied. Man With A Van Waterloo reserves the right to correct pricing errors and to charge for additional work approved by you during the service. If you request a change that increases the labour or time required, we may update the invoice accordingly.
4. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a confirmed booking by giving us notice within a reasonable time before the service date. The amount of any cancellation charge depends on the notice given and whether we have already incurred costs, allocated staff, reserved a vehicle, or turned away other work. If cancellation occurs at short notice, a proportion of the booking fee or an agreed minimum charge may be retained to cover administration and lost time.If you are late, unable to provide access, or not ready for collection at the agreed time, waiting charges or wasted journey charges may apply. Where delays are caused by traffic, weather, breakdown, regulatory restrictions, or events outside our reasonable control, we will aim to keep you informed and make reasonable efforts to complete the service. However, we are not liable for indirect losses caused by unavoidable delays, provided we act with reasonable care and skill.
If we need to cancel or postpone due to operational, safety, legal, or unforeseen reasons, we will notify you as soon as reasonably practicable and may offer an alternative time. Where we cancel without fault on your part and cannot provide a replacement service, any advance payment for the cancelled service will normally be refunded, subject to any non-recoverable third-party costs that were properly incurred and disclosed.
5. Liability and Limits of Responsibility
We will provide services with reasonable care and skill, as required by UK consumer and contract law. Our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.Man With A Van Waterloo is not liable for pre-existing damage, inherent defects, unstable furniture, items not suitably packed, or damage caused by the condition of the premises, access routes, or loading environment. We are also not responsible for losses arising from incorrect information, customer handling instructions, or the presence of hidden hazards. Any claim for damage must be reported promptly and supported by reasonable evidence, including photographs where possible.
Where we are found liable, our responsibility will generally be limited to the lesser of the direct loss actually suffered and the value of the item or service affected, subject to any agreed insurance cover or statutory obligations. We do not accept liability for loss of profit, loss of income, loss of opportunity, business interruption, or any indirect or consequential loss, except where such exclusion is prohibited by law.
6. Waste, Disposal, and Regulatory Compliance
Any waste removal, disposal, or clearance service is provided only where lawful and subject to UK waste regulations. You must not ask us to remove controlled waste, hazardous waste, chemicals, asbestos, gas bottles, biohazards, clinical waste, or any item that requires specialist licensing or handling unless we have specifically agreed in writing and are legally authorised to do so. We may refuse any item we consider unsafe, prohibited, or non-compliant.You are responsible for telling us the true nature of anything to be disposed of, including whether it is reusable, recyclable, electrical, bulky, contaminated, or potentially hazardous. If you misdescribe an item and that misdescription causes a breach of environmental law, additional disposal cost, or regulatory issue, you agree to indemnify us for the resulting loss, fines, charges, or expenses, to the extent permitted by law.
Where waste is removed, we may transfer it only through lawful channels and to authorised sites, brokers, or treatment facilities. We may require evidence of ownership or authority to dispose of items. You acknowledge that waste duty of care rules apply and that the customer must cooperate with any information we reasonably request to ensure compliant handling. If lawful disposal is not possible, we may return the items to you at your cost or arrange alternative handling where permitted.
7. Insurance, Claims, and Customer Property
We may maintain appropriate business insurance, but insurance is not a substitute for your own responsibilities. You should ensure that valuable or irreplaceable items are separately insured where appropriate. Our standard terms do not create an automatic entitlement to compensation beyond what is required by law or expressly agreed in writing. Any insurance-related considerations are subject to the policy wording and claim requirements in force at the relevant time.Claims for loss or damage must be made as soon as reasonably possible and, in any event, within a reasonable period after the service is completed. You should preserve damaged items and keep them available for inspection if requested. We may refuse a claim if you fail to give prompt notice, if the item is not identified, or if we cannot reasonably verify how the alleged damage occurred.
If we are holding goods temporarily during an agreed service, you remain responsible for the contents and legality of those items. We are not obliged to inspect every box, bag, or container and may assume that sealed packages contain lawful, safe, and properly declared contents. Any item found to be dangerous, illegal, or inconsistent with the booking information may be isolated, refused, or reported if required by law.
8. Conduct, Refusal of Service, and Health & Safety
We may refuse to start or continue work if there is a risk to staff, the public, the vehicle, or the property being handled. This includes unsafe lifting conditions, aggression, intoxication, severe contamination, structural hazards, illegal access requirements, or the discovery of items not declared at booking. Where refusal is necessary for safety or legal compliance, you may still be charged for attendance and any work already completed.Customers must not instruct our team to perform actions that are unlawful, unsafe, or outside the agreed scope. Staff may stop work if they believe a task would breach health and safety requirements or transport rules. We ask that you provide a respectful working environment and ensure children, pets, and bystanders are kept clear of loading areas. Any abusive, threatening, or discriminatory conduct may result in immediate termination of the service.
If additional assistance is required on arrival, we may try to accommodate it, but we are not obliged to accept tasks that were not reasonably foreseeable from the booking details. Any changes may affect the price, timing, and staffing requirements. Where we do agree to proceed, the revised terms may be confirmed verbally or in writing and will form part of the contract for that service.
9. Personal Data and Confidentiality
We will handle personal data in line with applicable UK data protection law and our operational requirements. Information supplied for booking, billing, and service delivery may be used to manage your appointment, process payment, address queries, and maintain records. We do not sell customer details as a matter of course, but information may be shared with suppliers or authorities where necessary to deliver the service or comply with legal obligations.Any confidential information you disclose in connection with the booking should be limited to what is necessary for the work. We will take reasonable steps to keep operational information secure, but you should avoid including sensitive data in open notes unless it is required for the job. By instructing us, you consent to the storage and use of relevant service information for lawful business purposes.
10. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer rights provide otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.Failure by either party to enforce any right or remedy under these terms does not waive that right or remedy. Any variation to these terms must be agreed in writing by an authorised representative of Man With A Van Waterloo. Headings are for convenience only and do not affect interpretation. These terms are intended to operate as a service agreement for a UK man with a van Waterloo provider and may be updated from time to time to reflect legal, operational, or administrative changes.
By booking or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not proceed with a booking or allow the service to begin. These terms aim to protect both parties and ensure that all transport, removal, and disposal work is arranged responsibly, lawfully, and with clear expectations from the outset.