Terms and Conditions

Man With a Van Waterloo Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Waterloo provides transport, removal and related services. By making a booking, using our services, or allowing our operatives to handle your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 Client means the person, firm or company that requests, confirms or pays for the services.

1.2 We, us, our means Man With a Van Waterloo, the service provider.

1.3 Services means transport, removal, loading, unloading, packing, and any other associated services we agree to provide.

1.4 Vehicle means any van or other vehicle used by us to provide the services.

1.5 Booking means an agreed request for services for a specific date, time and location, whether made by telephone, online or in writing.

1.6 Goods means any items, property, belongings or materials handled, transported or stored by us on your behalf.

2. Scope of Services

2.1 We provide man and van, small removals and related transport services for domestic and commercial clients. Our services are typically used for moves, collections, deliveries and short-distance transport.

2.2 The exact scope of the services, including the number of operatives, size of vehicle, estimated duration and specific tasks, will be agreed at the time of booking based on the information you provide.

2.3 We reserve the right to decline or cancel a job where, in our reasonable opinion, it would be unsafe, unlawful, unsuitable for the vehicle, or beyond the agreed scope of work.

3. Booking Process

3.1 Bookings may be made by phone or online. A booking is only confirmed when we have accepted your request and provided confirmation of the date, approximate arrival time, and agreed charges or charging method.

3.2 At the time of booking, you must provide accurate information regarding:

a. Collection and delivery addresses.

b. Access details, including stairs, lifts, parking restrictions and distance to the property.

c. The nature, quantity and approximate weight of the goods.

d. Any particularly heavy, fragile, valuable or unusual items.

3.3 Any estimate we provide is based on the information you give us. If the actual work differs significantly from the description at the time of booking, we may adjust the price, allocate additional time, or, where necessary, decline non-essential elements of the job.

3.4 Our arrival time is an estimate. While we aim to be punctual, traffic conditions, weather, road closures and previous jobs can cause delays. We will make reasonable efforts to keep you informed but cannot be held liable for indirect losses resulting from delays outside our reasonable control.

4. Client Responsibilities

4.1 You are responsible for:

a. Ensuring that access at collection and delivery points is safe, legal and suitable for our vehicle.

b. Obtaining any required permits, parking permissions or building access arrangements in advance.

c. Packing your goods suitably, unless we have specifically agreed to provide packing services.

d. Disconnecting and preparing appliances, electronic equipment and fixtures prior to our arrival.

e. Supervising the move or appointing a representative to do so and ensuring that nothing is left behind or taken in error.

4.2 You must not ask our operatives to undertake any task that is unsafe, illegal, or outside the scope of our services, including but not limited to dismantling items fixed to walls or ceilings unless previously agreed.

5. Payment Terms

5.1 Our services may be charged on an hourly rate or a fixed price basis, as agreed at the time of booking.

5.2 Unless otherwise agreed in advance, payment is due immediately on completion of the job. We reserve the right to refuse to unload the vehicle until payment is made in full.

5.3 We may require a deposit to secure your booking, particularly for larger jobs or at busy times. Deposits are non-refundable except as set out in the cancellation section of these terms.

5.4 All prices quoted are in pounds sterling and may be subject to applicable taxes or surcharges, which will be notified to you in advance where possible.

5.5 If payment is not received when due, we reserve the right to charge reasonable interest and administrative fees for late payment. We may also withhold delivery of goods until full payment is made.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, after deduction of any reasonable administrative costs.

6.3 Where you cancel within 48 hours of the scheduled start time, we may retain some or all of any deposit and may charge a cancellation fee to cover our costs and loss of work.

6.4 If our team attends the collection address at the agreed time and we are unable to complete the work due to your act or omission, including but not limited to lack of access or goods not being ready, we may charge a call-out fee or the minimum booking period.

6.5 We may cancel a booking at any time if:

a. You fail to provide accurate or complete information at the time of booking.

b. Conditions at the property are unsafe or unsuitable.

c. You request services that are unlawful or beyond our capabilities.

In such cases, we will not be liable for any consequential loss but will refund any pre-paid amount for services not provided, unless your conduct or breach of these terms has caused the cancellation.

7. Parking and Access

7.1 You are responsible for arranging suitable parking for our vehicle at both collection and delivery locations. This includes obtaining any visitor permits, pay-and-display tickets or local authority dispensations where required.

7.2 Any parking fines or penalties incurred as a direct result of inadequate parking arrangements or misleading information provided by you may be charged to you in full.

7.3 If the distance from the vehicle to the property is greater than reasonably expected, or if there are unforeseen access issues such as additional flights of stairs or lack of lift access, we may adjust the price or require additional time to complete the job.

8. Goods We Do Not Carry

8.1 We do not carry or store:

a. Illegal items or substances.

b. Cash, securities, or negotiable instruments.

c. Perishable goods requiring special storage or temperature conditions.

d. Live animals or plants requiring specialised handling.

e. Hazardous, explosive, corrosive or flammable materials.

f. Waste materials, except as permitted under waste regulations and agreed in advance.

8.2 If such items are found among the goods, we may remove, decline to transport, or dispose of them safely. You will be liable for any associated costs, losses, damages or claims.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable waste management and environmental regulations in the United Kingdom.

9.2 We are not a general waste collection service. Any removal and disposal of waste, rubbish, or recyclable materials must be agreed in advance and may incur additional charges.

9.3 Where we agree to remove items for disposal, you confirm that you are the owner or have the legal right to dispose of those items.

9.4 We will dispose of waste only at licensed facilities or through authorised channels. We will not be responsible for any penalties arising from your failure to disclose the nature of materials presented as waste.

9.5 You must not request us to dispose of hazardous or prohibited waste, including but not limited to chemicals, asbestos, clinical waste, fuel, or pressurised containers. Such items must be handled by specialist contractors.

10. Liability and Limitations

10.1 We will take reasonable care to protect your goods and property while providing the services. However, our liability is subject to the limitations set out in this section.

10.2 We will not be liable for loss or damage arising from:

a. Inadequate or improper packing by you or a third party.

b. Normal wear and tear, or deterioration due to age or condition.

c. Goods that are inherently fragile or defective.

d. Disassembly or reassembly of furniture or equipment, unless carried out by us under a specific agreement.

e. Atmospheric or environmental conditions outside our control.

f. Acts or omissions by you or any person acting on your behalf.

10.3 We will not be liable for indirect, consequential or economic loss, including loss of profits, loss of opportunity or loss of goodwill.

10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value of the specific items affected, subject to any overall cap we notify to you before starting the job.

10.5 You are responsible for arranging any additional insurance you consider necessary to cover the full value of your goods, particularly where they are of high value or special importance.

11. Claims and Complaints

11.1 Any visible loss or damage to goods or property must be reported to our operatives as soon as reasonably possible and, in any event, within 24 hours of completion of the service.

11.2 Any claim for loss, damage or service issues must be submitted to us in writing with a clear description of the issue, supporting evidence where available, and proof of value for any damaged items.

11.3 We will investigate your complaint and may request additional information or evidence. We aim to respond within a reasonable time and will work with you to resolve legitimate claims fairly.

11.4 Failure to notify us of loss or damage within a reasonable time may affect our ability to investigate and could reduce or remove any liability we may have.

12. Insurance

12.1 We maintain appropriate insurance cover in connection with the operation of our business, in line with industry practice.

12.2 Our insurance does not replace your own contents or business insurance. You should ensure that your goods are adequately insured for transport and handling. If you require additional cover, you must arrange this independently.

13. Health and Safety

13.1 We take health and safety seriously and our operatives are instructed to refuse work that, in their opinion, presents an unacceptable risk of injury or damage.

13.2 You must not ask our operatives to lift items that are excessively heavy or unsafe or to work in conditions that are clearly hazardous, including unlit areas, unsafe staircases or environments contaminated by water, pests or hazardous substances.

14. Force Majeure

14.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, breakdowns, strikes, public disorder or acts of government.

14.2 In such circumstances, we may suspend or postpone the services and will aim to agree an alternative arrangement with you where feasible.

15. Privacy and Data

15.1 We will collect and process personal information about you only as necessary to manage bookings, provide services, process payments and handle queries or complaints.

15.2 Your details will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties.

16. Changes to these Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific booking.

16.2 Any material changes will be made available on our service documentation or booking confirmations where reasonably practical.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Your continued use of our services confirms your acceptance of these terms.